The system was a three-port motorised valve set-up, so I checked the wiring in the junction box . There was power on the white wire and the grey wire but the motorised valve was not opening.
I drained the heating system and replaced the valve, and heat tested the central heating.
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   Disclaimer:
   
    
   The works
   described in this blog are a record of work undertaken and should
   not be taken as guaranteed to solve your problem. 
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